Case study: SAP C/4HANA Service Cloud Integration with IS-U Billing

One week from today, on October 16, 2018, at the SAP for Utilities conference in San Antonio, TX, the Navajo Tribal Utility Authority and HPC America will present NTUA's case study on SAP C/4HANA Service Cloud integration with the IS-U billing module.

This is the first-ever such integration, and showcases how utilities running on-premises ECC 6.0 can take full advantage of SAP's latest HANA and Cloud technology prior to upgrading their core ERP to S/4HANA. NTUA's Deputy CFO, Gerard Curley, and HPC's CEO, Jerry Cavalieri, will lead the presentation and share their SAP C/4HANA project leadership experience. Learn more about the C/4HANA case study and about HPC's services for implementing C/4HANA.

Contact HPC America with questions about C/4HANA integration with the IS-U, and to schedule a demonstration of SAP C/4HANA Service Cloud at the 2018 SAP for Utilities conference.

HPC DECIPHER® 1.0 Achieves SAP-Certified Integration with SAP S/4HANA®

We’re pleased to announce that our software solution HPC DECIPHER® 1.0 has achieved SAP certification as integrated with SAP S/4HANA®. The integration helps utility companies to realize greater accounting transparency, speed up the monthly close and, ultimately, strengthen rate-case positions with the most defensible cost of service data.

HPC DECIPHER builds on HPC America’s nearly 25 years of experience advising utilities on SAP solutions. It leverages the Universal Journal in SAP S/4HANA for modern, line-item-based regulatory financials . HPC DECIPHER eliminates time consuming batch processes, and includes real-time translation, powerful allocations, insightful cost flow forensics, and other useful utility accounting functionality.

The SAP® Integration and Certification Center (SAP ICC) has certified that HPC DECIPHER version 1.0 integrates with SAP S/4HANA 1610 using standard integration technologies. SAP S/4HANA is the next-generation business suite, built for the SAP HANA® platform, with on-premise and cloud deployment options. It is designed to act as the digital core, helping customers drive digital transformation across their entire organizations, taking advantage of the award-winning, role-based user experience of SAP Fiori®.

“We are delighted that HPC DECIPHER has achieved certified integration with SAP S/4HANA,” said Jerry Cavalieri, CEO of HPC America. “The ability of DECIPHER to interoperate with SAP S/4HANA gives utility company controllers, rates, and IT professionals an even stronger business case to upgrade to SAP S/4HANA.”

Learn more about HPC DECIPHER at the 2018 SAP for Utilities conference in San Antonio, Texas from October 15-17, 2018.

###

HPC DECIPHER is a registered trademark of HPC America.

SAP, SAP S/4HANA, SAP HANA, SAP Fiori and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

SAP® C/4HANA Service Cloud Case Study at the 2018 SAP for Utilities Conference

On Tuesday, October 16 at the 2018 SAP for Utilities conference, Navajo Tribal Utility Authority and HPC America will present NTUA’s case study on the first-ever integration of SAP C/4HANA Service Cloud (formerly Hybris Cloud for Customer and SAP C4C) with a utility’s on-premises SAP ECC ERP and IS-U billing module. NTUA’s Deputy CFO, Gerard Curley, and HPC’s CEO, Jerry Cavalieri, will share the project’s strategy, results, and lessons learned.

NTUA had a mandate to implement a new call center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory. In April 2017, NTUA made a cutting-edge choice: rather than implement an on-premises CRM that would further stretch its IT resources, the call center would use SAP C/4HANA Service Cloud connected to the utility’s on-prem ECC 6.0/IS-U system via SAP Cloud Platform middleware. Nine months after kickoff, NTUA became the first utility in the U.S. to put such a system into production.

This session at the SAP for Utilities conference will showcase…

• How utilities can benefit from SAP C/4HANA even before upgrading to S/4HANA
• NTUA’s business case for selecting C/4HANA Service Cloud
• Lessons learned from the implementation and subsequent 90-day upgrade cycles
• Results since the January 2018 go-live, since which time NTUA’s customer service representatives have logged more than 15,000 tickets in C/4HANA Service Cloud

NTUA’s HANA-powered, cloud-based CRM now tracks customer interactions in detail, improves responsiveness to payment inquiries, reduces the chance of unnecessary shut-offs, and establishes a mobile-ready foundation for field technicians—all while leveraging NTUA’s existing SAP ERP. NTUA's customer service representatives are no longer dependent on the Customer Interaction Center (CIC0), which is not offered in S/4HANA. The SAP C/4HANA Service Cloud supports NTUA's new call center with a modern, feature-rich CRM to improve customer satisfaction; provides customer-facing team members with a great UX — anywhere, on any device; and, longer term, establishes an infrastructure for NTUA to standardize customer service practices across its headquarters and district locations.

To learn more about SAP C/4HANA Service Cloud integration with the IS-U, register for the 2018 SAP for Utilities conference and attend this unique presentation on Tuesday, October 16 at 2:40pm. Contact HPC America if you'd like to discuss C/4HANA prior to the conference.

Meet HPC at the 2018 SAP SAPPHIRE NOW Conference

HPC America will be exhibiting in Booth #1433A at the 2018 SAPPHIRE NOW - ASUG ANNUAL conference in Orlando, FL from June 5-7, 2018.

We are a team of utility industry experts dedicated to everything touching financial solutions from SAP. Since developing the original IS-U financial solution for utilities 25 years ago, HPC has optimized accounting, billing, CRM, asset management, and regulatory financials for utilities on SAP. See our online resources for utilities on SAP.

Most recently, HPC led the first-ever integration of SAP Hybris Cloud for Customer (C4C) with on-premises IS-U via SAP Cloud Platform middleware, including cloud-to-cloud integration of Paymentus.

HPC also has a long track record of developing add-on software for utilities on SAP, including HPC DECIPHER, a line-item financials solution for utility companies on SAP S/4HANA that leverages the Universal Journal to provide total visibility into cost flows, automate mass reversals, and corrections, and strengthen rate case support. HPC offers customers unmatched expertise in utility accounting based on decades of experience as industry insiders.

At the 2018 Sapphire conference, stop by our Booth #1433A to see demonstrations of SAP Hybris Cloud for Customer (SAP C4C), HPC DECIPHER, and our other NetWeaver-based solutions for utilities on SAP; and to discuss your utility's SAP ERP strategy and roadmap. Contact us online to schedule a meeting at SAPPHIRE.

Private Demos of SAP Hybris Cloud for Customer (C4C) at CS Week

Utilities on SAP are anxious to learn how SAP C/4ANA (formerly Hybris) Cloud for Customer integrates with on-prem IS-U via SAP's cloud middleware. HPC America will demonstrate C4C in action at CS Week in May and at SAPPHIRE in June. We'll share our
lessons learned from the first-ever implementation of C4C with IS-U, and you'll gain valuable insights into making your utility's own SAP C/4HANA project even more successful.

Request Your C/4HANA Demo Here

http://www.hpc-america.com/services/sap-hybris-cloud-for-customer-sap-c4c-implementation/

HPC CEO Jerry Cavalieri to Judge 2018 Mobile Appathon at SF State

On May 21, 2018, San Francisco State University will host its latest Mobile Appathon contest sponsored by Pacific Gas & Electric and the College of Business. Participants present their innovative app ideas and prototypes that address practical problems of personal, business, environmental, civic, or social significance. All SF State students are invited to join the challenge.

HPC America CEO, Jerry Cavalieri, will return as one of the event's judges. Mr. Cavalieri, an SAP for utilities expert and former PG&E accounting manager, is on the SAP Advisory Board for SFSU's SAP Recognition Award Program, and a regular guest speaker at the College of Business.

CS Week 2018 - SAP C4C Demos and Lessons Learned

Utilities can get at least three valuable things from HPC America at CS Week this May:

1. Live demo of SAP Hybris Cloud for Customer (C4C) connected to both SAP ECC and a third-party payment solution
2. Technical lessons learned from the first-ever integration of C4C with on-prem IS-U via SAP's cloud middleware
3. Concrete answers to your own questions about SAP Hybris C4C project plans

HPC America has more real-world experience in SAP Cloud for Customer for utilities than anyone, and we welcome utility IT and Customer Service pros who want to pick our brains, learn how C4C can help their organizations, and improve the success of C4C implementations. Visit us at Booth #437.

ASUG Webinar on SAP C4C - IS-U Integration a Success

At the end of last month, HPC America and Navajo Tribal Utility Authority presented a Webinar hosted by ASUG about the first-ever integration of SAP Hybris Cloud for Customer (C4C) with on-premises SAP ECC/IS-U via SAP Cloud Platform Integration middleware. The audience's response was tremendous:

"The webcast was awesome.  You guys hit it out of the park!"

"Probably one of the best ASUG presentations."

"It was great, and very informative!"

"Thank you for the invitation! The information was useful and our architects will definitely leverage it to effectively plan for C4C."

You can watch a recording of the webinar online, and contact us with any follow-up questions about SAP C4C for utilities running IS-U on-prem.

ASUG Webinar for Utilities: SAP Hybris Cloud for Customer (C4C) Integrated with On-Prem ECC/IS-U at NTUA

On Wednesday, January 24, ASUG will host a Webinar about NTUA's implementation of SAP Hybris Cloud for Customer (C4C). Register for the SAP C4C Webinar online so that you can hear NTUA's Deputy CFO, Gerard Curley, and HPC America's CEO, Jerry Cavalieri, discuss this exciting project, which we have chronicled this year.

The Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new, centralized call

center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory.  As part of its Customer Experience Initiative (CEI), NTUA desired to have a modern HANA-powered, mobile-ready user interface to track customer interactions, while still leveraging its existing investment in its SAP ERP running on a relational database.

In early 2017, NTUA’s Deputy CFO, Gerard Curley, made a cutting-edge choice: rather than implementing an on-premises CRM solution that would further stretch the utility’s IT resources, the call center would use SAP Hybris Cloud for Customer (C4C) running on the SAP Cloud Platform and connected to the utility’s on-prem ECC 6.0 system and IS-U via SAP Cloud Platform Integration middleware (formerly known as SAP HANA Cloud Integration).

NTUA is the first utility company in the U.S. to use SAP’s cloud middleware to connect C4C in the

front office with on-prem IS-U in the back office. The project showcases how utilities can connect HANA-powered cloud solutions like C4C to their core SAP ERP running on any database.

The Webinar will review NTUA’s business case for selecting SAP C4C, including functionality released in the project’s first phase; key lessons learned from integrating on-prem IS-U with C4C via SAP Cloud Platform Integration; and initial results from the January 2018 go-live. In addition, the presentation will discuss NTUA’s integration of third-party payment solution Paymentus with IS-U using SAP’s cloud middleware to support cloud-to-cloud integration. Register for ASUG's SAP C4C Webinar today.