ASUG Webinar for Utilities: SAP Hybris Cloud for Customer (C4C) Integrated with On-Prem ECC/IS-U at NTUA

On Wednesday, January 24, ASUG will host a Webinar about NTUA's implementation of SAP Hybris Cloud for Customer (C4C). Register for the SAP C4C Webinar online so that you can hear NTUA's Deputy CFO, Gerard Curley, and HPC America's CEO, Jerry Cavalieri, discuss this exciting project, which we have chronicled this year.

The Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new, centralized call

center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory.  As part of its Customer Experience Initiative (CEI), NTUA desired to have a modern HANA-powered, mobile-ready user interface to track customer interactions, while still leveraging its existing investment in its SAP ERP running on a relational database.

In early 2017, NTUA’s Deputy CFO, Gerard Curley, made a cutting-edge choice: rather than implementing an on-premises CRM solution that would further stretch the utility’s IT resources, the call center would use SAP Hybris Cloud for Customer (C4C) running on the SAP Cloud Platform and connected to the utility’s on-prem ECC 6.0 system and IS-U via SAP Cloud Platform Integration middleware (formerly known as SAP HANA Cloud Integration).

NTUA is the first utility company in the U.S. to use SAP’s cloud middleware to connect C4C in the

front office with on-prem IS-U in the back office. The project showcases how utilities can connect HANA-powered cloud solutions like C4C to their core SAP ERP running on any database.

The Webinar will review NTUA’s business case for selecting SAP C4C, including functionality released in the project’s first phase; key lessons learned from integrating on-prem IS-U with C4C via SAP Cloud Platform Integration; and initial results from the January 2018 go-live. In addition, the presentation will discuss NTUA’s integration of third-party payment solution Paymentus with IS-U using SAP’s cloud middleware to support cloud-to-cloud integration. Register for ASUG's SAP C4C Webinar today.