Friday, April 13, 2018

Private Demos of SAP Hybris Cloud for Customer (C4C) at CS Week

Utilities on SAP are anxious to learn how SAP Hybris Cloud for Customer integrates with on-prem IS-U via SAP's cloud middleware. HPC America will demonstrate C4C in action at CS Week in May and at SAPPHIRE in June. We'll share our
lessons learned from the first-ever implementation of C4C with IS-U, and you'll gain valuable insights into making your utility's own SAP Hybris project even more successful.

Submit this Form to Get on the C4C Demo List




Wednesday, April 11, 2018

HPC CEO Jerry Cavalieri to Judge 2018 Mobile Appathon at SF State

On May 21, 2018, San Francisco State University will host its latest Mobile Appathon contest sponsored by Pacific Gas & Electric and the College of Business. Participants present their innovative app ideas and prototypes that address practical problems of personal, business, environmental, civic, or social significance. All SF State students are invited to join the challenge.



HPC America CEO, Jerry Cavalieri, will return as one of the event's judges. Mr. Cavalieri, an SAP for utilities expert and former PG&E accounting manager, is on the SAP Advisory Board for SFSU's SAP Recognition Award Program, and a regular guest speaker at the College of Business.

Thursday, March 15, 2018

CS Week 2018 - SAP C4C Demos and Lessons Learned


Utilities can get at least three valuable things from HPC America at CS Week this May:
  1. Live demo of SAP Hybris Cloud for Customer (C4C) connected to both SAP ECC and a third-party payment solution
  2. Technical lessons learned from the first-ever integration of C4C with on-prem IS-U via SAP's cloud middleware
  3. Concrete answers to your own questions about SAP Hybris C4C project plans
HPC America has more real-world experience in SAP Cloud for Customer for utilities than anyone, and we welcome utility IT and Customer Service pros who want to pick our brains, learn how C4C can help their organizations, and improve the success of C4C implementations. Visit us at Booth #437.


Tuesday, February 6, 2018

ASUG Webinar on SAP C4C - IS-U Integration a Success

At the end of last month, HPC America and Navajo Tribal Utility Authority presented a Webinar hosted by ASUG about the first-ever integration of SAP Hybris Cloud for Customer (C4C) with on-premises SAP ECC/IS-U via SAP Cloud Platform Integration middleware. The audience's response was tremendous:

"The webcast was awesome.  You guys hit it out of the park!"

"Probably one of the best ASUG presentations."

"It was great, and very informative!"

"Thank you for the invitation! The information was useful and our architects will definitely leverage it to effectively plan for C4C."

You can watch a recording of the webinar online, and contact us with any follow-up questions about SAP C4C for utilities running IS-U on-prem.


Thursday, January 18, 2018

ASUG Webinar for Utilities: SAP Hybris Cloud for Customer (C4C) Integrated with On-Prem ECC/IS-U at NTUA

On Wednesday, January 24, ASUG will host a Webinar about NTUA's implementation of SAP Hybris Cloud for Customer (C4C). Register for the SAP C4C Webinar online so that you can hear NTUA's Deputy CFO, Gerard Curley, and HPC America's CEO, Jerry Cavalieri, discuss this exciting project, which we have chronicled this year.

The Navajo Tribal Utility Authority (NTUA) had a mandate to implement a new, centralized call
center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory.  As part of its Customer Experience Initiative (CEI), NTUA desired to have a modern HANA-powered, mobile-ready user interface to track customer interactions, while still leveraging its existing investment in its SAP ERP running on a relational database.

In early 2017, NTUA’s Deputy CFO, Gerard Curley, made a cutting-edge choice: rather than implementing an on-premises CRM solution that would further stretch the utility’s IT resources, the call center would use SAP Hybris Cloud for Customer (C4C) running on the SAP Cloud Platform and connected to the utility’s on-prem ECC 6.0 system and IS-U via SAP Cloud Platform Integration middleware (formerly known as SAP HANA Cloud Integration).

NTUA is the first utility company in the U.S. to use SAP’s cloud middleware to connect C4C in the
front office with on-prem IS-U in the back office. The project showcases how utilities can connect HANA-powered cloud solutions like C4C to their core SAP ERP running on any database.

The Webinar will review NTUA’s business case for selecting SAP C4C, including functionality released in the project’s first phase; key lessons learned from integrating on-prem IS-U with C4C via SAP Cloud Platform Integration; and initial results from the January 2018 go-live. In addition, the presentation will discuss NTUA’s integration of third-party payment solution Paymentus with IS-U using SAP’s cloud middleware to support cloud-to-cloud integration. Register for ASUG's SAP C4C Webinar today.

Thursday, December 7, 2017

SAP Hybris Cloud for Customer (C4C) Nearing Go-Live


Following up on our prior posts about HPC America implementing SAP Hybris Cloud for Customer (SAP C4C) at a utility company, we’re in the final stages to go-live later this month. This is the first-ever — in the world! — integration of SAP C4C with on-premises ECC - IS-U via the SAP Cloud Platform Integration (formerly known as SAP HANA Cloud Integration or HCI).


After building a fully populated PoC with all customers connected to the sandbox ERP and performing exhaustive user acceptance testing, the utility company’s C4C production tenant has been requested and created. We’ll connect it to their on-prem SAP production ECC 6.0 system, move transports from QAS into PRD, install the cloud connector, install SOAP runtime, add the communication arrangements to the middleware, set up Webservices, and start replicating business partners. We’ll then validate that the data is correct.

One of many unique aspects to this project is that the utility company will NOT transition all users off of CIC when C4C goes live. Some will continue to use the legacy CIC0 functionality. HPC configured C4C and CIC to communicate back-and-forth, such that the contact log in CIC is automatically updated with data from C4C, and vice versa. The project team chose this approach to minimize risk and moderate costs. Once C4C is running in production and the call center team has real-world hands-on experience, we’ll roll it out the the rest of the organization.

For this first phase, the following Hybris Cloud for Customer functionality will be live:
  • Utilities Financials
  • Utilities 360
  • Utilities Overview
  • Installment Plans
  • Ticketing
This feature set will enable the utility’s call center reps to search for customers, check balances due, check meter reads, create installment plans, make real-time payments, create tickets, and create service notifications. Next quarter, we’ll add even more functionality by going live with Move In/Move Out, Bill Reversal/Rebill, Service Orders, and Transfers.

Learn more about HPC America's expertise in SAP Hybris Cloud for Customer (C4C) for utility companies on SAP.

Wednesday, August 30, 2017

Free Webinar: FERC Reporting Options for Utilities on SAP S/4HANA


Utility companies running SAP have a number of different FERC reporting options on SAP
S/4HANA. On September, 6, 2017 at 11:00am Pacific, HPC America’s free Webinar for utility company Finance, Accounting, Rates, and IT professionals will answer the following questions:

What FERC reporting functionality is possible on S/4HANA…
  • as delivered?
  • with configuration changes alone?
  • with a partner’s software solution such as HPC DECIPHER?
Utility companies attending the Webinar will gain a clear understanding of the capabilities and limitations of these three approaches to regulatory accounting on S/4HANA, and have an opportunity to learn from HPC America’s 20+ years of experience supporting utilities on SAP. Register for the event now.