HPC DECIPHER® 1.0 Achieves SAP-Certified Integration with SAP S/4HANA®

We’re pleased to announce that our software solution HPC DECIPHER® 1.0 has achieved SAP certification as integrated with SAP S/4HANA®. The integration helps utility companies to realize greater accounting transparency, speed up the monthly close and, ultimately, strengthen rate-case positions with the most defensible cost of service data.

HPC DECIPHER builds on HPC America’s nearly 25 years of experience advising utilities on SAP solutions. It leverages the Universal Journal in SAP S/4HANA for modern, line-item-based regulatory financials . HPC DECIPHER eliminates time consuming batch processes, and includes real-time translation, powerful allocations, insightful cost flow forensics, and other useful utility accounting functionality.

The SAP® Integration and Certification Center (SAP ICC) has certified that HPC DECIPHER version 1.0 integrates with SAP S/4HANA 1610 using standard integration technologies. SAP S/4HANA is the next-generation business suite, built for the SAP HANA® platform, with on-premise and cloud deployment options. It is designed to act as the digital core, helping customers drive digital transformation across their entire organizations, taking advantage of the award-winning, role-based user experience of SAP Fiori®.

“We are delighted that HPC DECIPHER has achieved certified integration with SAP S/4HANA,” said Jerry Cavalieri, CEO of HPC America. “The ability of DECIPHER to interoperate with SAP S/4HANA gives utility company controllers, rates, and IT professionals an even stronger business case to upgrade to SAP S/4HANA.”

Learn more about HPC DECIPHER at the 2018 SAP for Utilities conference in San Antonio, Texas from October 15-17, 2018.

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HPC DECIPHER is a registered trademark of HPC America.

SAP, SAP S/4HANA, SAP HANA, SAP Fiori and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. See http://www.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.

SAP® C/4HANA Service Cloud Case Study at the 2018 SAP for Utilities Conference

On Tuesday, October 16 at the 2018 SAP for Utilities conference, Navajo Tribal Utility Authority and HPC America will present NTUA’s case study on the first-ever integration of SAP C/4HANA Service Cloud (formerly Hybris Cloud for Customer and SAP C4C) with a utility’s on-premises SAP ECC ERP and IS-U billing module. NTUA’s Deputy CFO, Gerard Curley, and HPC’s CEO, Jerry Cavalieri, will share the project’s strategy, results, and lessons learned.

NTUA had a mandate to implement a new call center to increase operational efficiency and improve customer satisfaction across its 27,000 square mile territory. In April 2017, NTUA made a cutting-edge choice: rather than implement an on-premises CRM that would further stretch its IT resources, the call center would use SAP C/4HANA Service Cloud connected to the utility’s on-prem ECC 6.0/IS-U system via SAP Cloud Platform middleware. Nine months after kickoff, NTUA became the first utility in the U.S. to put such a system into production.

This session at the SAP for Utilities conference will showcase…

• How utilities can benefit from SAP C/4HANA even before upgrading to S/4HANA
• NTUA’s business case for selecting C/4HANA Service Cloud
• Lessons learned from the implementation and subsequent 90-day upgrade cycles
• Results since the January 2018 go-live, since which time NTUA’s customer service representatives have logged more than 15,000 tickets in C/4HANA Service Cloud

NTUA’s HANA-powered, cloud-based CRM now tracks customer interactions in detail, improves responsiveness to payment inquiries, reduces the chance of unnecessary shut-offs, and establishes a mobile-ready foundation for field technicians—all while leveraging NTUA’s existing SAP ERP. NTUA's customer service representatives are no longer dependent on the Customer Interaction Center (CIC0), which is not offered in S/4HANA. The SAP C/4HANA Service Cloud supports NTUA's new call center with a modern, feature-rich CRM to improve customer satisfaction; provides customer-facing team members with a great UX — anywhere, on any device; and, longer term, establishes an infrastructure for NTUA to standardize customer service practices across its headquarters and district locations.

To learn more about SAP C/4HANA Service Cloud integration with the IS-U, register for the 2018 SAP for Utilities conference and attend this unique presentation on Tuesday, October 16 at 2:40pm. Contact HPC America if you'd like to discuss C/4HANA prior to the conference.