Utility Financials: displays the customer account balance, open items, invoices, payments, dunning notices, installment plans, meter reads, premise, bill reversals, and interactions on service tickets.
Utilities 360: displays a hierarchy of the Contract Account, Premise, Contract, Installation and Device for the customer in a parent/child relationship.
Utilities Overview: displays a list of the contract accounts for the customer including invoices, service orders, and meter reads.
Move-In/Move-Out: walks the CSR through move-in steps to a premise, and through move-out steps from a vacating premise.
Installment Plans: creates a payment arrangement in which the customer balance is spread out over a number of days, weeks, or months as permitted, and changes the amount due immediately after.
Service Orders: creates a new service order for field technician work. Service orders are immediately visible to planners for release and to dispatch field techs to premises. Mobile updates are provided as well.
Bill Reversal/Re-Bill: enables the CSR to reverse one or more billing documents, or the entire customer invoice. Also allows manual entry of meter reads, and re-billing of contract accounts.
Transfers: transfers an existing contract account to a new service address for an existing customer (business partner).
When a CSR uses these features, SAP C4C provides dynamic navigation links and user prompts based on the context of the particular task at hand. This reduces clutter on the screen and makes the interface even more intuitive. See it yourself at the utilities conference.
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